Privacy Policy

Effective Date: November 16, 2025
Last Updated: October 3, 2026

1. Information We Collect

We collect information that You provide to Us and limited information automatically generated when You use Songcore.Live, including:

• Account Information: name, email address, and payment details (processed securely through Our payment provider).
• Usage Information: data related to how You use the Service, such as preferences or project activity, to improve performance and user experience.
• Support Communications: messages or requests You send to Our support team.

We do not collect unnecessary personal data and do not track user behavior for advertising or third-party marketing purposes.

2. How We Use Information

We use the information You provide to:

• Create and manage Your account;
• Process subscription payments;
• Provide customer support;
• Improve and maintain the Service;
• Communicate with You about updates, support, or policy changes.

We do not sell, rent, or share Your personal information with any third parties except as required by law.

3. Data Security

We take reasonable and appropriate measures to protect Your information from unauthorized access, alteration, disclosure, or destruction. While We strive to maintain robust security, no online system is 100% secure, and You acknowledge that You share data at Your own risk.

4. Payment Processing

All payments are processed through secure, third-party payment providers. Matt From Boston LLC does not directly store or handle full credit card information. Our payment processors comply with industry security standards (e.g., PCI-DSS).

5. Data Retention

We retain Your information for as long as Your account is active or as needed to provide the Service. If You cancel Your subscription, We may retain limited records as required for legal or accounting purposes.

6. Your Rights and Choices

You may request to access, update, or delete Your personal information by contacting Us at [email protected]. Please note that certain data may be retained as required by law or for legitimate business purposes.

7. Cookies and Analytics

Songcore.Live may use basic cookies or analytics tools to improve functionality and performance. These are not used for advertising or third-party tracking. You may control cookie preferences through Your browser settings.

Songcore.Live uses its own first-party analytics to understand which pages are visited. This sets two cookies: a random visitor identifier that lasts up to two years, and a session identifier that expires after 30 minutes of inactivity. For each page view We record the page visited, the time, the referring website (domain only), and any campaign (UTM) tags in the link. If You are signed in, page views are also linked to Your Songcore.Live account. This information is used only to improve the Service.

8. Children's Privacy

The Service is intended for professional musicians and is not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If You believe a child has provided Us with personal information, please contact Us immediately.

9. International Users

If You access the Service from outside the United States, You understand and agree that Your information may be transferred to and processed in the United States, where data protection laws may differ from those in Your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy periodically. When changes are made, the "Last Updated" date will be revised. Your continued use of the Service after any update constitutes acceptance of the revised policy.

11. Contact Information

If You have any questions or concerns about this Privacy Policy, please contact:

Matt From Boston LLC DBA Songcore.Live
Cary, North Carolina, USA
Email: [email protected]